VaultLeap Card — Help & Support
Get help with card issues, disputes, freezing, and regional support.
I lost my card or see an unauthorized charge
Freeze your card immediately from your VaultLeap Dashboard → Card → Freeze.
How do I dispute a charge?
You can dispute a charge directly from your VaultLeap dashboard under Support → File a Ticket → Dispute a Charge, or by...
How do I freeze or replace my card?
Go to Card Settings → Freeze.
How do I add money to my VaultLeap Card?
From your Dashboard → Card → Add Funds, move USDC from your VaultLeap balance to your Bridge-powered card wallet.
How do I contact support for my card?
All card issues (freezes, disputes, replacements) are handled directly inside your Support tab.
Where can I use the VaultLeap Card?
Anywhere Visa® is accepted — online, in-store, or abroad. No FX markup, no hidden fees. You'll always see your final cha...
Is my money protected?
Funds are held and settled by Lead Bank and regulated partners. Funds are not FDIC insured. VaultLeap is self custodial....
What regions are supported?
Does card spending affect my VaultLeap fees?
Yes. Every card purchase contributes to your VaultLeap 60-day volume, helping lower your send/receive fees automatically...
Can I cancel my card?
From your Dashboard → Card → Manage → Cancel Card. This closes your card account instantly, but your VaultLeap balance r...
Need extra help?
Open your Support tab at any time to: